Frequently Asked Questions

Do you offer expedited shipping?

Our default shipping method is UPS ground. Depending on order complexity and item availability we may be able to provide you with an expedited shipping rate. Please contact service@mbraunusa.com with the items you require and desired shipping speed; and we will create a custom quote for you.

I have a technical question about an MBRAUN product, or cannot locate a specific product; who should I contact?

Please email service@mbraunusa.com for support.

How do we create a tax exempt account?

Tax exempt accounts can be created via this link.

How long does it take tax exempt accounts to be approved?

Tax exempt accounts require manual approval by our team and our typically ready within 48 hours. More information regarding tax exempt accounts is available via this link.

What payment methods do you accept?

We accept all major credit cards.

How do I manage my account?

Account management is available via this link.

When will my order ship?

Orders for in stock items typically ship within 48 hours. However, depending on order complexity and item availability some orders may take 72 hours to fulfill. If there is a delay in shipping we will notify you.

A separate email with tracking information will be provided by UPS once your order ships.

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Frequently Asked Questions